GLOW by Camelia

Duty of Candour Policy

At GLOW by Camelia, we are committed to being transparent and honest with our clients in the unlikely event that something goes wrong with their treatment or care.

To minimize risks, we thoroughly discuss each proposed treatment with clients, explaining any associated risks and providing clarity on whether complications are common or rare. We also offer alternative treatment options, explaining their risks to ensure clients are fully informed.

If an issue arises during or after treatment at GLOW by Camelia, we will:

• Inform the Client: We will promptly inform the client of the issue, discussing what has happened as soon as it is understood, and providing all relevant details, including the expected consequences.

• Offer a Sincere Apology: We will apologize and provide the client with the necessary information, presented in a sensitive and private manner, ensuring that they understand the situation fully.

• Explain and Provide Solutions: We will discuss both the short- and long-term effects of what has occurred. If possible, we will offer a solution to address the issue. If resolution requires external expertise, we will refer the client to a qualified professional and support them through this process.

At GLOW by Camelia, we also uphold a duty to report any incidents where something has gone wrong with a client’s treatment. In such cases, we will document the event in the client’s notes, including the date, time, and details of the incident, and take steps to ensure future care.

If the issue involves an adverse drug reaction or medical device, it will be reported to the MHRA using the Yellow Card system in line with regulatory guidelines.

References:
General Medical Council – Openness and honesty when things go wrong. Available at: GMC – Candour